Terms and Conditions

Please read these Terms and Conditions carefully. By signing up for an account, with ActiveKidz you accept these Terms and Conditions (which constitute a legal agreement)

Bookings
All bookings must be paid in full and in advance of the session either through Class4kids.co.uk or Bookwhen.co.uk. If you need to change a
booking we can do this free of charge. If you need to cancel a booking then 10 days notice needs to be given for a refund. If a session is
cancelled by ActiveKidz then we will do our best to provide a make up session or a full refund will be given.

Safeguarding
All ActiveKidz team members go through strict safer recruitment process including enhanced DBS clearance, reference checks and
disqualification by association checks.

ActiveKidz have legal obligations in relation to Safeguarding. ActiveKidz staff have a duty to respond if they suspect a child in
their care may be suffering from abuse. Any disclosure of child abuse or neglect will be fully investigated and reported to our internal
regulator, Ofsted and all other official agencies

Behaviour
ActiveKidz ensures that all staff and children attending services are treated with the same respect during all activities, with the use of
effective behaviour management strategies to promote the welfare & enjoyment of all children attending.

ActiveKidz expects it staff and children to be free from bullying harassment and aggressive behaviour and will not tolerate such
behaviour from children attending the services or from their parents/legal guardians.

ActiveKidz will work in partnership with parents, schools and children with the aim to manage behaviour using clear, consistent &
positive strategies. Our staff will use encouraging positive behaviour as well as providing clear guidance for managing poor behaviour and
maintaining the safety and welfare of children and staff.

ActiveKidz has a responsibility for ensuring the well-being and safety of all children in its care and have approved procedures for
managing behaviour. The company follows a zero-tolerance policy on discrimination, bullying and persistent poor behaviour of any kind.
On rare occasions, and in more serious cases, ActiveKidz reserves the right to ask parents/legal guardians to remove children
from its services. 

In the event of unacceptable behaviour by parents/legal guardian ActiveKidz reserves the right to terminate any current bookings
and close the customer account.

In these events, no refund will be made for any remaining days booked, and any costs associated with the exclusion of the child, or
the termination of the account including transport home, will be the responsibility of the parents/legal guardian.